Lutron / Support & fault-finding
Lutron support & fault-finding
Lutron fault?
We’ll find the cause.
Keypads that don’t respond, scenes that drift, or a system the original installer no longer supports. We diagnose Lutron faults, take over existing installations and plan sensible upgrades.
01 / Common problems
Problems we
regularly resolve.
Most Lutron faults have a specific, traceable cause: a wiring issue, a compatibility problem between dimmer and fitting, a network change or a gap in the original programming. Finding it is the job.
- Unresponsive keypads or devices
- Scenes that no longer behave
- Flicker, buzzing or poor dimming
- Processor, network or app issues
- Timeclocks and schedules not running
- Broken Control4 or third-party integration
02 / How it works
From symptom
to solution.
Describe the problem
Tell us what is happening, which system you have and when it started. Photos and any documentation help.
Investigate on site
We test the installation methodically, from wiring and panels to programming and network, to isolate the actual cause.
A clear route forward
A plain-English explanation with a clear scope and estimate for the remedial work, and options where there is a choice to make.
Put it right
We carry out the repairs or reprogramming, then test everything against how the system should behave.
03 / Takeovers & upgrades
Installer no longer
around?
Many Lutron systems outlive their relationship with the original installer. We take them over: surveying the installation, recovering the programming file where possible or rebuilding it where not, and then providing ongoing support.
Upgrading an older system
Older HomeWorks Illumination and QS systems, and RA2 Select installations, can often be upgraded in stages. We set out what can be kept, what needs replacing and what the upgrade achieves, so you can decide with the full picture.
“From the outset, Tom made everything clear and easy to understand. He fixed all the issues I have been having with my Lutron as well as doing some additional electrical work. All of the work carried out was true to his estimate, and was carried out in a very clean and professional manner.”
Start a conversation
Describe your
Lutron issue.
Tell us the system, the symptoms and how long it has been happening. We will explain how we would approach it.
Get Lutron support